This includes answering platform enquiries and guest concerns before, during & after a booking. Essentially, keeping guests happy throughout their whole booking experience.

On- call for guest emergencies & call outs.

Frequently updating online presence to maximise your platforms algorithm to attract guest bookings & listing visibility.

Ongoing price gaging to suit seasonal, and market trends via personal software.

A thorough pre-check before guests check in: ensuring cleaners have performed to the highest standard, checking stock has been provided, outdoor wipe down and debris blow, basically all that is necessary to wow guests upon check in, & ensure expectations have been met.

Mandatory check after guests check out: ensuring guests have adhered to all property check out instructions & house rules throughout their stay. Submitting claims if there has been property damages etc. As well ensuring the state of property complies with cleaning costs, pre-cleaners clean done if needed.

Checking property during vacant periods of over 3 days.

Notifying owners of property maintenance when required: finding the best price & organising trades when needed.

Liaising with maintenance companies such as gardening & pool, & notifying guests when needing to access the property.

Removal of excess waste from guests stay if applicable (additional cost to remove).

Organising fortnightly rubbish collection.

Organising BBQ gas refill if applicable (refill is at owners expense).

Ensuring property is stocked of essential items for guests as per platform amenities list.

During off-peak seasons advertising may be necessary to target locals. We provide promotions via our socials & advertise to a larger audience to obtain bookings.

Liaising with cleaning and linen company to ensure efficient turnover. Providing a schedule & booking in ASAP to secure.

We take care of payment to cleaners if owners would like. However, cleaning & linen is an additional charge that is usually set- up at guest expense via booking platform.